Privacy Policy - Gardeners Spitalfields

At Gardeners Spitalfields, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us.

1. Introduction

Welcome to Gardeners Spitalfields. We value your trust and are dedicated to protecting your personal data. This policy explains our practices regarding the collection, use, and disclosure of your information.

2. Information We Collect

We collect various types of information to provide and enhance our services to you.

2.1 Personal Information

When you engage our services, we may collect personal information such as:

Your full name
Contact details (phone number, email address)
Address information
Payment information
Property details relevant to our gardening services

2.2 Non-Personal Information

We also collect non-personal information that does not identify you personally, including:

Browser type and version
Operating system
IP address
Pages visited on our website

3. How We Use Your Information

We use the collected information for various purposes, including:

Service Delivery: To provide and maintain our gardening services.
Communication: To communicate with you about your service requests, updates, and promotional offers.
Improvement: To analyze and improve our services based on your feedback and usage patterns.
Compliance: To comply with legal obligations and protect our rights.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business.
Legal Requirements: We may disclose your information when required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

Encryption: Protecting data transmission using SSL certificates.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Audits: Conducting regular security assessments to identify and address vulnerabilities.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data, subject to legal obligations.
Restriction: You can request the restriction of processing your personal data.
Objection: You can object to the processing of your personal data for certain purposes.

To exercise these rights, please contact us through the appropriate channels as specified in our contact policy.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how visitors use our site and how we can improve it. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently received personal data from a minor, we will take steps to delete it as soon as possible.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. We take necessary measures to ensure that your data is treated securely and in accordance with this Privacy Policy.

13. Policy Enforcement

We enforce this Privacy Policy through internal policies and procedures. Any violations of this policy may result in disciplinary action, including termination of services and legal action.

14. Feedback and Complaints

If you have any questions, concerns, or complaints about our Privacy Policy or how your data is handled, please reach out to us. We take your feedback seriously and strive to address any issues promptly and effectively.

15. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You have given your explicit consent for us to process your personal data for specific purposes.
Contractual Necessity: Processing is necessary for the performance of a contract with you.
Legal Obligation: We are required to process your data to comply with legal obligations.
Legitimate Interests: We process your data to pursue our legitimate business interests, provided this does not override your rights.

16. Data Protection Officer

We have appointed a Data Protection Officer (DPO) responsible for overseeing our data protection strategy and implementation. The DPO ensures compliance with data protection laws and our Privacy Policy.

17. Third-Party Services

We may use third-party services to assist in operating our business, such as payment processors and email marketing tools. These third parties have their own privacy policies and are not governed by this Privacy Policy. We recommend reviewing their policies to understand how they handle your information.

18. Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that significantly affects you. All decisions regarding service provision are made with human oversight to ensure fairness and accuracy.

19. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the jurisdiction in which Gardeners Spitalfields operates. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in that area.

20. Conclusion

Your privacy is important to us. By using our services, you agree to the terms outlined in this Privacy Policy. We are committed to safeguarding your personal information and maintaining your trust.